Must be at least 25 Years old with a valid US, or international drivers licence with a clean record. No DUI History.
We must keep these vans within 300 miles of Santa Cruz, CA. In the event of a breakdown, we need to be able to get to you within a reasonable time. This is for your own good and safety! Those looking to venture further must contact us first. Alaska, Canada, and Mexico are prohibited. Travel in Death Valley is also prohibited due to the extreme heat and distance. Our camper vans are equipped with GPS tracking, so please do not venture outside of this range. Please keep in mind that when you go over the 150 miles per day, you will be charged $0.75/ mile after that. Travel to burning man is prohibited. ($1800 is charged for vans that head to this festival)
TURO BOOKINGS :
TRIP PRICE REFUNDED TRIP FEE REFUNDED
< 1 hour from booking trip 100% 100%
> 7 days before trip start 100% 0%
1–7 days before trip start 90% 0%
< 1 day before trip start 0% 0%
25% of the total cost of the reservation, plus the service fee, will be charged as a deposit. This deposit is not refundable.
The remainder will be charged 14 days before pickup.
A 50% refund will be issued for the unused days when cancelled less than seven days before pickup.
PICK UP / DROP OFF
Pick Up generally starts at 9am, but we can usually accommodate just about anything with notice. Vans must be returned by noon after the last night of renting. Please return your rental on time, so we can prepare it for the next renter. This is very important. A late fee of $50 for each hour late will be assessed.
99% of the time you will receive the van you reserved. In the rare case their is a mechanical malfunction, or delay, we reserve the right to place you into another van with no discount.
We are not responsible for travel times, suggested routes, general happiness, full campgrounds, weather, etc. Camping trips require a lot of planning so please show up prepared ! Having been immersed in the travel by van culture for many years, I can say that the jump in the car, and figure out from there attitude, can often lead to frustration and disappointment.
BREAKDOWNS / DELAYS
Outwesty rental Vans have 24 hour towing/ roadside assistance. Please beware that getting stuck is not part of roadside assistance. If you travel off the main roads you are responsible for all recovery, towing fees at that point . If a van is not repairable within 24 hours, we will get you a replacement van if one is available. The remainder of your trip will be refunded if we are unable to get another van at that time.
Insurance is purchased when booking and is on top of the daily rental fee shown.
We do not charge a cleaning fee if the van is returned in the condition you found it in. Pets are no longer allowed. $100 is charged for excessively dirty vans.