Must be at least 25 Years old with a valid US, or international drivers licence with a clean record. No DUI History. Sorry but this is not negotiable.
Vans must stay in the state of California. In the event of a breakdown, we need to be able to get to you within a reasonable time. This is for your own good and safety! Our camper vans are equipped with GPS tracking, so please do not venture outside of this range. Please keep in mind that when you go over the 125 miles per day, you will be charged $0.65/ mile after that. Travel to burning man is prohibited. (A $2800 fee will be charged for vans that head to this festival)
Cancel up to seven days before pickup and get a 75% refund, minus service fees. Cancel within seven days of your trip and 50% of the reservation is refundable.
PICK UP / DROP OFF
Pick Up generally starts at 9am, but we can usually accommodate just about anything with notice. Vans must be returned by noon after the last night of renting. Please return your rental on time, so we can prepare it for the next renter. This is very important. A late fee of $50 for each hour late will be assessed.
99% of the time you will receive the van you reserved. In the rare case their is a mechanical malfunction, or delay, we reserve the right to place you into another van with no discount.
We are not responsible for travel times, suggested routes, general happiness, full campgrounds, weather, etc. Camping trips require a lot of planning so please show up prepared ! Having been immersed in the travel by van culture for many years, I can say that the jump in the car, and figure out from there attitude, can often lead to frustration and disappointment on the road.
BREAKDOWNS / DELAYS
Outwesty rental Vans have 24 hour towing/ roadside assistance. Please beware that getting stuck is not part of roadside assistance. If you travel off the main roads you are responsible for all recovery, towing fees at that point . If a van is not repairable within 24 hours, we will get you a replacement van if one is available. The remainder of your trip will be refunded if we are unable to get another van at that time.
Insurance is 10% of the total and purchased when booking. This on top of the daily rental rate shown.
Minimum trip length
5 nights is our minimum number of nights from April-Sept. A 4 Day minimum the rest of the year.
We do not charge a cleaning fee if the van is returned in the condition you found it in. Pets are no longer allowed. $100 is charged for excessively dirty vans.
Travel to the burning man festival is prohibited. (A $2800 fee will be charged for vans that head to this festival). These vans are valued at over $40,000 each and we can't have them on the playa. No exceptions.